.pts-container{direction:rtl;text-align:right;font-family:inherit;color:#1e293b;margin:20px 0;max-width:100%}.pts-front-stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:15px;margin-bottom:25px}.pts-fstat-card{background:#fff;border-radius:14px;padding:18px 20px;display:flex;align-items:center;justify-content:space-between;box-shadow:0 4px 15px -2px rgba(0,0,0,.05);border:1px solid #edf2f7;position:relative;overflow:hidden}.pts-fstat-card::after{content:'';position:absolute;top:0;right:0;width:5px;height:100%}.fstat-all::after{background:linear-gradient(180deg,#6366f1,#4f46e5)}.fstat-open::after{background:linear-gradient(180deg,#3b82f6,#2563eb)}.fstat-ans::after{background:linear-gradient(180deg,#10b981,#059669)}.fstat-closed::after{background:linear-gradient(180deg,#94a3b8,#64748b)}.pts-fstat-num{display:block;font-size:26px;font-weight:800;color:#0f172a;line-height:1.2}.pts-fstat-lbl{font-size:13px;color:#64748b;font-weight:500}.pts-fstat-icon{font-size:28px;opacity:.85}.pts-header-box{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px;background:#fff;padding:20px;border-radius:12px;border:1px solid #edf2f7}.pts-main-title{margin:0;font-size:20px;font-weight:800}.pts-sub-title{margin:4px 0 0;font-size:13px;color:#64748b}.pts-card{background:#fff;border:1px solid #e2e8f0;border-radius:14px;box-shadow:0 4px 15px -3px rgba(0,0,0,.04);overflow:hidden;padding:24px}.pts-card-header{border-bottom:1px solid #f1f5f9;padding-bottom:12px;margin-bottom:20px}.pts-card-header h3{margin:0;font-size:17px;font-weight:700;color:#1e293b}.pts-form-group{margin-bottom:18px}.pts-form-group label{display:block;margin-bottom:7px;font-size:14px;font-weight:600;color:#334155}.pts-req{color:#ef4444}.pts-input{width:100%;padding:12px 14px;border:1px solid #cbd5e1;border-radius:8px;box-sizing:border-box;font-family:inherit;font-size:14px;transition:all 0.2s;background:#f8fafc}.pts-input:focus{outline:none;border-color:#4f46e5;background:#fff;box-shadow:0 0 0 3px rgba(79,70,229,.1)}.pts-file-input{font-size:13px;display:block;margin-top:5px}.pts-help-text{display:block;font-size:12px;color:#94a3b8;margin-top:4px}.pts-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:15px}.pts-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:10px 20px;border-radius:8px;border:none;cursor:pointer;font-weight:600;font-size:14px;transition:all 0.2s ease;font-family:inherit}.pts-btn:hover{opacity:.9;transform:translateY(-1px)}.pts-btn:active{transform:translateY(0)}.pts-btn-primary{background:#4f46e5;color:#fff}.pts-btn-success{background:#10b981;color:#fff}.pts-btn-danger{background:#ef4444;color:#fff}.pts-btn-secondary{background:#64748b;color:#fff}.pts-btn-lg{padding:12px 24px;font-size:15px}.pts-btn-sm{padding:6px 12px;font-size:13px;border-radius:6px}.pts-table-responsive{overflow-x:auto}.pts-table{width:100%;border-collapse:collapse;text-align:right}.pts-table th{background:#f8fafc;padding:14px 16px;font-weight:700;color:#475569;font-size:13px;border-bottom:1px solid #e2e8f0}.pts-table td{padding:14px 16px;border-bottom:1px solid #f1f5f9;font-size:14px}.pts-badge{display:inline-block;padding:5px 12px;border-radius:30px;font-size:12px;font-weight:700}.pts-badge.status-open{background:#e0f2fe;color:#0369a1}.pts-badge.status-in_progress{background:#f5f3ff;color:#7c3aed}.pts-badge.status-on_hold{background:#f1f5f9;color:#475569}.pts-badge.status-waiting_user{background:#fef9c3;color:#a16207}.pts-badge.status-answered{background:#dcfce7;color:#15803d}.pts-badge.status-closed{background:#f3f4f6;color:#6b7280}.pts-badge.priority-urgent{background:#fee2e2;color:#b91c1c}.pts-badge.priority-high{background:#ffedd5;color:#c2410c}.pts-badge.priority-medium{background:#fef9c3;color:#a16207}.pts-badge.priority-normal{background:#f1f5f9;color:#475569}.pts-badge.priority-low{background:#f3f4f6;color:#6b7280}.pts-thread-box{background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;padding:20px;margin:15px 0}.pts-bubble-box{padding:14px 18px;border-radius:12px;margin-bottom:12px;box-shadow:0 1px 3px rgba(0,0,0,.02)}.pts-user-bubble{background:#fff;border:1px solid #e2e8f0}.pts-admin-bubble{background:#eef2ff;border:1px solid #c7d2fe}.pts-b-head{display:flex;justify-content:space-between;font-size:12px;color:#64748b;margin-bottom:8px}.pts-b-content{font-size:14px;line-height:1.7;color:#1e293b}.pts-b-attach{margin-top:10px;padding-top:8px;border-top:1px dashed #cbd5e1}.pts-b-attach a{color:#4f46e5;text-decoration:none;font-size:13px;font-weight:600}.pts-tag-admin{background:#4f46e5;color:#fff;padding:2px 7px;border-radius:4px;font-size:11px;margin-right:5px}.pts-alert{padding:14px;border-radius:8px;font-size:14px;margin:15px 0}.pts-alert-warning{background:#fffbeb;color:#b45309;border:1px solid #fef3c7}.pts-alert-info{background:#f0f9ff;color:#0369a1;border:1px solid #e0f2fe}.pts-empty-state{text-align:center;padding:40px 20px;color:#94a3b8}.pts-floating-btn{position:fixed;z-index:99999;display:inline-flex;align-items:center;gap:8px;padding:12px 18px;background:linear-gradient(135deg,#3b82f6 0%,#2563eb 100%);color:#fff!important;text-decoration:none!important;border-radius:50px;box-shadow:0 4px 20px rgba(37,99,235,.45);font-size:14px;font-weight:600;transition:transform 0.2s ease,box-shadow 0.2s ease;direction:rtl}.pts-floating-btn:hover{transform:translateY(-3px) scale(1.03);box-shadow:0 8px 28px rgba(37,99,235,.55);color:#fff!important}.pts-float-icon{font-size:18px;line-height:1}.pts-float-text{line-height:1}.pts-float-bottom-left{bottom:24px;left:24px}.pts-float-bottom-right{bottom:24px;right:24px}.pts-float-top-left{top:24px;left:24px}.pts-float-top-right{top:24px;right:24px}@media (max-width:480px){.pts-floating-btn{padding:10px 14px;font-size:13px}.pts-float-bottom-left,.pts-float-bottom-right{bottom:16px}.pts-float-bottom-left,.pts-float-top-left{left:16px}.pts-float-bottom-right,.pts-float-top-right{right:16px}}.pts-hover-card{transition:transform 0.2s ease,box-shadow 0.2s ease}.pts-hover-card:hover{transform:translateY(-3px);box-shadow:0 8px 20px rgba(0,0,0,.08)!important}.pts-hover-btn{transition:transform 0.15s ease,box-shadow 0.15s ease,opacity 0.15s ease}.pts-hover-btn:hover{transform:translateY(-1px);box-shadow:0 4px 12px rgba(0,0,0,.12)}.pts-stats-wrap{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:12px;margin-bottom:25px}.pts-stat-box{padding:15px;border:1px solid;border-top-width:3px;border-radius:10px;text-align:center;box-shadow:0 2px 5px rgba(0,0,0,.03)}.pts-stat-icon .dashicons{font-size:24px;width:24px;height:24px}.pts-stat-title{font-size:12px;font-weight:600;margin-top:4px}.pts-stat-num{font-size:20px;font-weight:700;margin-top:4px;line-height:1.2}.pts-header-box{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;flex-wrap:wrap;gap:10px}.pts-header-box h2{margin:0}.pts-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:15px}@media (max-width:600px){.pts-grid-2{grid-template-columns:1fr}}.pts-hint{color:#64748b;font-size:12px;display:block;margin-top:4px}.pts-empty{padding:15px;color:#64748b}.pts-table-wrap{overflow-x:auto}.pts-product-tag{font-size:12px;margin-bottom:10px;color:#0284c7;background:#e0f2fe;padding:6px 12px;border-radius:6px;display:inline-block}.pts-attach-link{margin-top:8px}.pts-attach-link a{color:#0284c7;text-decoration:underline}.pts-alert-success{background:#ecfdf5;color:#047857;border:1px solid #a7f3d0;padding:12px 14px;border-radius:8px;margin-bottom:12px}.pts-notif-bar{position:relative;margin-bottom:18px;display:flex;justify-content:flex-start}.pts-notif-toggle{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;background:#fff;border:1px solid #e2e8f0;border-radius:10px;cursor:pointer;font-size:13px;font-weight:600;color:#334155;box-shadow:0 1px 3px rgba(0,0,0,.04)}.pts-notif-toggle .dashicons{font-size:18px;width:18px;height:18px;color:#3b82f6}.pts-notif-badge{background:#ef4444;color:#fff;font-size:11px;font-weight:700;min-width:18px;height:18px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;padding:0 4px}.pts-notif-dropdown{position:absolute;top:calc(100% + 8px);right:0;width:320px;max-width:95vw;background:#fff;border:1px solid #e2e8f0;border-radius:12px;box-shadow:0 12px 40px rgba(0,0,0,.12);z-index:1000;overflow:hidden}.pts-notif-header{display:flex;justify-content:space-between;align-items:center;padding:12px 14px;border-bottom:1px solid #f1f5f9;background:#f8fafc}.pts-notif-list{max-height:280px;overflow-y:auto}.pts-notif-item{padding:12px 14px;border-bottom:1px solid #f1f5f9;cursor:pointer;transition:background 0.15s}.pts-notif-item:hover{background:#f8fafc}.pts-notif-item.unread{background:#eff6ff}.pts-notif-item.unread .pts-notif-msg{font-weight:600}.pts-notif-msg{font-size:13px;color:#1e293b;margin-bottom:4px}.pts-notif-time{font-size:11px;color:#94a3b8}.pts-notif-empty{padding:20px;text-align:center;color:#94a3b8;font-size:13px;margin:0}.pts-rating-box{margin-top:16px;padding:14px;background:#f8fafc;border:1px solid #e2e8f0;border-radius:10px;text-align:center}.pts-rating-btns{display:flex;gap:10px;justify-content:center;margin-top:10px;flex-wrap:wrap}.pts-rate-btn{padding:8px 16px;border-radius:8px;border:1px solid #e2e8f0;background:#fff;cursor:pointer;font-size:13px;font-weight:600}.pts-rate-like:hover{background:#ecfdf5;border-color:#6ee7b7;color:#047857}.pts-rate-dislike:hover{background:#fef2f2;border-color:#fca5a5;color:#b91c1c}.pts-rated-msg{margin-top:10px;color:#475569;font-size:14px}